Versand

Shipping Policy

Thank you for shopping with DADUHEY. All orders are shipped from Malaysia, and we deliver worldwide. This policy explains how and when your order will reach you. By placing an order, you agree to the terms below.

Order Processing

Orders are processed within [1–3] business days (Monday–Friday, excluding Malaysian public holidays) after your payment is confirmed. Orders placed on weekends or holidays are processed on the next business day.

During sales, product launches, or peak periods, processing may take slightly longer. If we expect a significant delay, we'll contact you by email.

Shipping Rates

Shipping is calculated automatically at checkout based on your delivery destination and the weight of your order. The exact cost is shown before you complete payment, so there are no surprise charges.

Estimated Delivery Times

Delivery time = processing time + transit time. Estimated transit times after dispatch:

Malaysia (domestic): [2–5] business days
Singapore & Southeast Asia: [5–10] business days
United States, Europe & rest of world: [10–20] business days

These are estimates, not guarantees. Delivery times can vary due to customs clearance, carrier delays, weather, and other factors outside our control.

Order Tracking

Once your order ships, you'll receive a confirmation email with a tracking number and a link to follow your parcel. Please allow up to [24–48] hours for tracking information to become active after you receive the email.

Customs, Duties & Import Taxes

For international orders, your parcel may be subject to import duties, taxes, and customs fees charged by the destination country. These charges are the responsibility of the customer and are not included in the product price or shipping cost at checkout.

Customs policies vary widely by country. If you're unsure, we recommend checking with your local customs office before ordering. We're unable to mark parcels as "gifts" or under-declare their value, as this is against shipping regulations.

Incorrect or Incomplete Addresses

Please double-check your shipping address at checkout. We're not responsible for orders shipped to an incorrect or incomplete address provided by the customer. If a parcel is returned to us because of an address error or a failed delivery, you may be responsible for reshipping costs.

Lost, Delayed, or Damaged Parcels

If your order hasn't arrived within the estimated timeframe, please contact us and we'll help you trace it with the carrier. If your order arrives damaged, contact us within [7] days of delivery with photos so we can assist.

Please note that for issues caused by the carrier once a parcel has left our facility, resolution may depend on the carrier's investigation process.